A Chaperone is a person who accompanies or looks after another person.
In the context of a medical examination, the presence of a chaperone can sometimes make the patient feel more comfortable and relaxed in the company of the examining doctor or nurse.
Examinations will only be carried out in the Clinic which is fully staffed and equipped. We are always happy to provide a chaperone.
If you would like a chaperone to be present during your medical examination please ask when you book in at reception. Clinic staff are always available to be chaperones and they will come in to the examination room upon request by either you (the patient) or the doctor and just sit quietly so that they are there for you.
The doctor will usually ask you if you would like a chaperone to be present.
The Chaperones that we provide are members of the clinic staff. However, you are welcome to bring a relative or friend with you to the examination if you prefer.
Dr Hickish and Dr Odbert
Aviation Medicals/Policies & Procedures/Comments & Complaints Leaflet (Aug 2015)
RAISING CONCERNS OR COMPLAINING ON BEHALF OF SOMEONE ELSE
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we will require their permission in writing. A note signed by the person concerned will be needed unless they are unable to provide this, or you have enduring Power of Attorney.
Please note that we are not able to deal with questions of legal liability or compensation.
We always try to give you the best service possible, but there may be times when you feel this has not happened. This leaflet explains what to do if you:
- wish to make any suggestions on how services may be improved.
- wish to raise any concerns informally about the service we provide.
- have a formal complaint which you wish to action through an Authorising Body.
If you have any suggestions for making changes or improvements to the way in which we provide our service, we would be pleased to hear from you.
We would also very much like to hear when we are getting it right. Members of staff would always be happy to receive comments of appreciation.
We aim to resolve problems quickly, usually at the time they arise and with the person concerned. If you do have concerns about the care provided to you but do not wish to make a formal complaint, then you may ask for an appointment with an AME in order to discuss these concerns. If you remain dissatisfied with the outcome of this discussion, we will be able to explain the Complaints Procedure to you and advise you of the next step.
- within 6 months of the incident that caused the problem; or
- within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
Complaints should be addressed to one of the AMEs. In order to assist with a full investigation, it would be a great help if you are as specific as possible about your complaint.
WHAT WE WILL DO
We will acknowledge your complaint within two working days and aim to have made an investigation and response to your complaint within 20 working days of the date that you raised it with us. When we look into your complaint, we will contact you to discuss the matter and aim to:-
- find out what happened and what may have gone wrong. - make sure that you receive an explanation and an apology where this is appropriate: - identify what we can do to make sure that a similar problem does not happen again.
Following the investigation of your complaint, if you remain dissatisfied with the outcome, you have the right to request a review of your complaint by an authorising body. See below for contact details:-
Civil Aviation Authority
Medical Division, Aviation House
West Sussex RH6 OYR
Federal Aviation Administration
Mike Monroney Aeuronautical Center
Aerospace Medical Certification
Division AAM-300, PO Box 26080
Oklahoma City, OK 73125-9914
Dr A Roodenburg, Chief Medical Officer/AMS
Irish Aviation Authority
Times Building, 11-12 D'Olier Street
Civil Aviation Medicine
330 Sparks Street
Room 617, Tower C
Place de Ville, Ottawa
Ontario K1A ON8
French Aviation Authority
Direction Generale de L'Aviation Civile
50 Rue Henry Farman
At Aviation Medicals Wessex, we look after your information and conform to GDPR rules. We will never share your information with outside companies and will only share information outside of the EU at your request, such as the FAA.