Aviation medicals wessex policies
Chaperone Policy
Sometimes a medical examination can be a bit worrying for some clients. We generally do not perform intimate examinations at Aviation Medicals Wessex, but we understand that you may wish to have someone else present in the room during your medical examination. The staff at AMW are happy to have an impartial observer (a chaperone) present wherever possible. This applies whether or not you are the same gender as the doctor.
A Chaperone is someone who can accompany our clients through the medical examination. This can sometimes make our clients feel more comfortable with the doctor or nurse. Chaperones can be requested by both the client or the clinician to make sure that both the clinician and client are happy. A chaperone should be an impartial person rather than a friend or relative, but you are welcome to bring someone with you for support.
Our clients can request a chaperone at the start of their medical examination or when booking into the clinic. A chaperone is usually our Senior Nurse. A sign will be displayed within our waiting room to remind our clients if they would like to use a chaperone. We comply with the latest GMC Chaperone Guidance as held in the AMW policies SharePoint file. This is available to view on request.
Complaints and Compliments
Policy outlines The staff at Aviation Medicals Wessex are committed a providing good quality service with a great outcome for all and aim to keep people flying or working if they are fit to do so. We listen positively to complaints and suggestions to improve our service. We aim to deal with complaints and suggestions in a timely manner and with respect to our clients.
Complaint definition
A complaint is an example of dissatisfaction. Whether that be over the phone, face to face or by other forms of communication. We are also very grateful to hear about positive feedback from our clients and ways that we can improve our service for them. Responsibilities
a) We promise to acknowledge a complaint within 10 working days
b) We promise to find out what may have gone wrong, provide you with an explanation and an apology if appropriate
c) Where possible, we promise to resolve your complaint within 28 days
How to make a complaint
A formal complaint can be made in person, on the telephone or in writing. This should be made out to any of the Aeromedical Examiners. Complaints will be forwarded to the responsible people involved and will be discussed with the team. The person making the complaint should expect a response within 28 working days if possible.
If the complaint is related to your medical licencing decision and you remain dissatisfied after our internal complaint procedure, then you have the right to request a secondary review by the relevant authorising bodies:
CAA Civil Aviation Authority Medical Division, Aviation House Gatwick Airport West Sussex RH6 OYR
FAA Federal Aviation Administration Mike Monroney Aeuronautical Center Aerospace Medical Certification Division AAM-300, PO Box 26080 Oklahoma City, OK 73125-9914 USA
Ireland Chief Medical Officer/AMS Irish Aviation Authority Aeromedical Section Times Building, 11-12 D'Olier Street Dublin 2
Canada Civil Aviation Medicine 330 Sparks Street Room 617, Tower C Place de Ville, Ottawa Ontario K1A ON8 Canada
France French Aviation Authority Direction Generale de L'Aviation Civile 50 Rue Henry Farman 75720 PARIS CEDEX 15
Privacy policy and gdpr
Looking after your information
At Aviation Medicals Wessex, we look after your information and conform to GDPR rules. We will never share your information with outside companies and will only share information outside of the EU at your request, such as the FAA.
Click here for a copy of our Data privacy Policy.